Returns & Exchanges
At DeerValley, we are committed to your satisfaction and offer a 30-day return window for all unused home fixtures in their original packaging. We strive to make the return process as seamless as the initial purchase to ensure your home renovation journey is stress-free.
Initiate Your Request
Contact our customer support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the item in its original box with all protective foam and hardware included to prevent damage during transit.
Ship the Item
Affix the provided return shipping label to the outside of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned fixture for quality assurance, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing